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 |  | Dear Zappos.com Customer Loyalty Team, Thank you for the shipping upgrade. This type of service makes me feel that my business is appreciated by Zappos. As was your offer to remind me when this item became available again, because it made it possible for me to place my order before your supply was exhausted. And I like your policy of free return shipping in case I ever need it. Also, your practice of keeping the customer updated on the status of an order (instead of having to wonder when the order was shipped and when it will arrive) places your company miles ahead of your competitors in caring about your customers. I will continue to highly recommend Zappos to my friends and family. |  | ~ , October 30 2008
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